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Vinum Ltd Privacy and Cookie Notice Overview

 

1. Introduction

Our customers are at the heart of what we do. This Privacy and Cookie Notice applies to personal information collected by or on behalf of Vinum Ltd (registered in England and Wales with company number 6497851 and registered address 7 Torriano Mews, Torriano Avenue, London NW5 2RZ).

This section provides a high-level overview of our detailed Privacy and Cookie Notice below. It summarises important information contained in our detailed Privacy and Cookie Notice regarding how we collect, use, and share your personal information. References to the relevant sections of the detailed Privacy and Cookie Notice are set out below for your convenience.

 

2. What types of personal information do we collect?

Personal information is information about an identifiable individual, as defined by applicable law. The personal information we collect includes (a) information you provide to us, (b) information we automatically collect/generate, and (c) information we obtain from third parties.

The personal information you provide includes contact details, demographic information, registration information, payment information, information in surveys and questionnaires, competitions entries, information posted online, and marketing preferences.

The personal information we automatically collect/generate or obtain from third parties includes (a) information relating to your device (such as your PC, tablet or other mobile device), (b) information regarding your use of our website, mobile apps, and certain third party websites with whom we have partnered, and (c) information about your personal preferences, interests, or geographic location.

 

3. How/when do we collect personal information?

There are various situations in which you may voluntarily provide personal information to us. These include when you enter a competition, fill in a questionnaire, purchase products from us, contact us with an enquiry, register on or post a comment on our website or app, attend our events, and/or inform us of your marketing preferences.

When you browse or use our website we collect information automatically from your device (such as your PC, tablet or other mobile device). We also receive IP addresses from users as this information is automatically reported by browsers each time you view a web page.

 

4. Purposes for which your personal information is used

We use your personal information for the following purposes: to send you marketing communications, to verify your identity and manage your access to our website and content, to comply with legal obligations and protect against legal claims or liability, to conduct marketing analysis, to facilitate any corporate transactions that we may be involved with, and to engage in technical maintenance.

 

5. Cookies and similar technologies

We use cookies to help us gather and store information about visitors to our website. There are a number of ways to manage cookies as described in Section 6. You also have the ability to accept or decline cookies by modifying the settings in your browser.

The cookies we use can be divided into four broad categories: (1) Strictly Necessary Cookies and (2) Performance Cookies.

 

6. Legal basis for the processing of personal information

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be either (a) where we have your consent, (b) our legitimate business interests, (c) performance of a contract with you, or (d) compliance with law.

 

7. Disclosure of personal information

We value your personal information and from time to time we may disclose personal information to (a) third parties where you have provided your consent, (b) our service providers and subcontractors, (c) third parties who we believe are providing or seeking the information as your legal agent, (d) third parties in the event of a corporate transaction, and (e) law enforcement, governmental or regulatory agencies.

 

8. Will we transfer your personal information abroad?

Your personal information is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

 

9. Public areas of our website

Information that you post on or through the public areas of our websites or on social media platforms generally is generally accessible to, and may be collected and used by others.

Please do use caution and do not disclose any personal information, as we do not have any control on how other users may subsequently use your information.

 

10. Security

We take security seriously and take precautions to keep your personal information secure. We have put in place reasonable technological and organisational procedures to safeguard the information we collect.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at the contact details below.

We have no control over the privacy of any communications while in transit to us. We recommend that you not include confidential, proprietary or sensitive information in such communications.

 

11. Your rights

You have certain rights in relation to your personal information. These rights include the right to withdraw your consent to any processing of your personal information (where you had provided consent), object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or in certain cases receive a machine-readable copy of your personal information. You may also unsubscribe from any of our marketing communications at any time.

If you wish to exercise any of these rights you may contact us (using the contact details provided below).

You may also have the right to complain to a data protection authority (where applicable) if you think we have processed your personal information in a manner which is unlawful or breaches your rights. However, if you do have such concerns we request that you initially contact us.

 

12. How long will we retain your personal information for?

We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy and Cookie Notice unless a longer retention period is required or permitted by law.

 

13. Contact Us

If you have any comments, queries, or complaints about our collection or use of personal information please contact us via:

Post: Vinum Ltd tas VinumTerra, Unit 1 The Gate Center, Great West Road, Brentford, TW8 9DD

Email: vt@vinumterra.co.uk

 

 

Vinum Limited Detailed Privacy and Cookie Policy

 

1.            Introduction

This website is operated by Vinum Limited (registered in England and Wales with company number 6497851 and registered address 7 Torriano Mews, Torriano Avenue, London NW5 2RZ).

All references to 'our', 'us', 'we', or ‘company’ within this notice are deemed to refer to Vinum Limited.

We endeavour to protect your personal privacy. We provide this Privacy and Cookie Notice to help you to understand what we may do with any of your personal information that we hold. We will use your information only for the purposes set forth below.

We may need to update this Privacy and Cookie Notice from time to time. Depending on the nature of the change, we may contact you with details of the change. We also recommend that you check this page regularly to ensure that you have read the most recent version.

Changes to the Privacy and Cookie Notice are noted here:

Date last revised: May 2018

 

2.            What types of personal information do we collect?

Personal information is information about an identifiable individual, as defined by applicable law. The personal information we collect includes (a) information you provide to us, (b) information we automatically collect/generate, and (c) information we obtain from third parties. We have set out below more details regarding these types of personal information:

Information you provide to us: These types of personal information include:

We also might need for the process of opening a customer account and for the identification verification process, information such as copies of your identification documents, details of your ownership of the business and information about your credit worthiness), and in certain cases your marketing preferences.

Information we automatically collect/generate or obtain from third parties: These types of personal information may relate to your device (such as your PC, tablet or other mobile device), your use of our websites (as well as certain third party websites with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:

 

3.            How/when do we collect personal information?

Information you provide to us: There are various situations in which you may voluntarily provide personal information to us. These include when you:

We will indicate where any personal information we have requested is mandatory or optional. We will also explain the consequences should you decide not to provide information which we have indicated is mandatory. In some circumstances this may mean we are unable to provide you with a certain service or product.

Information we automatically collect/generate: When you browse or use our website we use cookies and similar technologies to collect information automatically from one or more of your devices associated with you (see below for more details regarding the use of cookies and similar technologies). We also use certain automated techniques and technologies to infer or generate additional information about you, for example by analysing or predicting certain personal aspects such as your personal preferences or interests.

IP addresses: When your web browser or e-mail application requests a web page or e-mail from another computer on the Internet, it automatically gives that computer the address where it should send the information. This is called your computer's "IP address" (IP stands for "Internet protocol"). For most users accessing the Internet, the IP address will be different every time you log on. Many IP addresses are commonly associated with Internet service providers (ISPs), universities, or major corporations in specific regions or localities. We receive IP addresses from all users because this information is automatically reported by your browser each time you view a web page. IP addresses are generally recorded in files called “log files”.

Information we obtain from third parties: From time to time we partner with and use the services of various third parties to collect personal information about you from other legitimate third party data sources. The types of sources include information from commercially and/or publicly available sources such as data aggregators, public databases, third-party social media platforms and other third party websites with whom we have partnered. We may also collect information about you from your employer or from credit reference agencies in order to verify your credit worthiness.

 

4.            Purposes for which your personal information is used

The different purposes for which we use your personal information are set out below:

Marketing Communications: We may use your personal information to communicate with you through channels such as email, SMS and post about our products and services. You have the right to opt-out at any time from receipt of further marketing communications as described in Section 13 (Your Rights).

Online targeted advertising: We use techniques such as “online behavioural advertising” and “programmatic advertising” which involve the use of personal information (and the sharing of it with our service providers) to display the most appropriate and relevant advertising to you either on our social media platforms. We may also use your personal information (and share it with our service providers as described below) in order to determine if you are a member of a particular social media platform so that we can display our advertising to on that service or to identify customers who share similar interests and characteristics with you for the purposes of online targeted advertising. See the section on Cookies below for more details about online targeted advertising. You have the right to opt-out at any time from the use of your personal information for online targeted advertising – see the section on Cookies below as well as Section 13 (Your Rights).

Authentication and access control: We may also use your personal information to verify your identity when responding to any requests to exercise your rights under applicable law.

Comply with legal obligations and protect against legal claims or liability: We may use your personal information to comply with our legal obligations (such as anti-money laundering and anti-bribery laws), protect us against legal claims, or to detect, protect, or defend us and/or other third parties against error, negligence, breach of contract, theft, fraud, or other illegal or harmful activity, to comply with our audit and security requirements, or to audit compliance with our corporate policies, procedures, legal, or contractual obligations.

Marketing analysis: We may use your personal information for marketing analysis, for example, to assess trends amongst our customers and what people are saying about our products, to evaluate the impact and effectiveness of our marketing campaigns and promotions, and to analyse the number and types of visitors to our website (including the locations from which such visitors/users access our website). We often aggregate personal information for these purposes so that it no longer identifies any particular individual.

Transactional purposes: We will use your personal information to provide specific services that you request from us, as well as to provide additional services that may be of interest. We will also use your personal information to maintain your accounts, and manage transactions such as credit card payments for any products that you order from us or for the fulfilment of such transactions (e.g. delivery).

Financial and credit purposes: we may use your personal information to confirm the financial health of your business, in circumstances where we are considering establishing or continuing a commercial relationship with you as an individual (i.e. a sole trader), extending you credit and/or evaluating your credit standing. As a result we reserve the right to gather and share relevant credit information with appropriate third parties.

Corporate transactions: We may use your personal information in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, financing, reorganization, or liquidation whereby we transfer, sell, or assign to a third party information concerning your relationship with us.

Customer services: We will also use your personal information to respond to your queries and requests, for example when you contact our customer services team. We may also use your personal information to notify you about changes to our services, our terms and conditions or this Privacy and Cookie Notice.

Technical maintenance: We use personal information for system administration purposes and to diagnose service or technology problems reported by our users or engineers, these types of problem may be associated with the IP addresses controlled by a specific web company or ISP.

 

5.            Cookies

Like many other websites, we use cookies to help us gather and store information about visitors to our website. This section and the sections below provide information about how we use cookies and how you can control them.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your device’s hard disk. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org. More details regarding the specific cookies we use and the purposes for which we use are set out in the sections below.

There are a number of ways to manage cookies as described below. You also have the ability to accept or decline cookies by modifying the settings in your browser. Please refer to your browser instructions or help screen to learn more about the functions which your browser provides to manage cookies. If you use different browsers you may need to ensure that each browser is adjusted to suit your cookie preferences. However please also note that you may not be able to use all the interactive features of our site if all cookies are disabled.

 

6.            What types of cookies do we use?

We use two broad types of cookies:

First party cookies, served directly by us to your device when you visit our website.

Third party cookies, served by a third party on our behalf when you visit our website and certain third party websites with whom we have partnered.

 

7.            What do we use cookies for?

The cookies we use can be divided into four broad categories: (1) Strictly Necessary Cookies and  (2) Performance Cookies. See below for more details regarding each of these categories of cookies.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

What type of Strictly Necessary Cookies do we use on our website?

Examples of Strictly Necessary Cookies we may use on this website include Content Management Cookies which are required by the site for the content management system to work and Template Preference Cookies which are necessary for mobile sites and enable the site to look and feel the way it is intended to.

Category 2: Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that directly identifies a visitor. All information collected by these cookies is aggregated and therefore becomes anonymous. It is only used to improve how a website works.

What type of Performance Cookies do we use on our website?

We use Google Analytics to help analyse use of the site. These analytical tools use cookies to collect standard internet log information and visitor behaviour information which is then aggregated so that it does not identify any individuals. The information about your use of the website and your IP address is transmitted to Google and is used by us to evaluate visitors' use of the website, compile statistical reports on website activity and create a profile of aggregated visitors based on demographics and interests. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

8.            Legal basis for the processing of personal information

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:

Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.

Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively as a multinational beverages company, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can create new products and improve the profile of our brands.

Performance of a contract with you: This would also apply where we need take steps prior to entering into a contract with you. For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.

Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

 

9.            Disclosure of personal information

We value your personal information and from time to time we may disclose personal information to:

a)            third parties where you have provided your consent. For example we will obtain your permission before we allow a third party that is not an affiliate to send you any marketing and promotional information relating to that third party’s products or services;

b)            our service providers and subcontractors and/or third party websites (such as social media platforms or search engines) retained to perform functions on our behalf, or to provide services to us (such as warehousing and delivery; marketing and advertising (including by delivering targeted advertising on third party websites and social media platforms); credit card and data processing; age verification; monitoring our digital advertisements to ensure that they do not appear on unsuitable websites or near inappropriate content and also to ensure that our advertising is visible and seen by real people online (as opposed to ‘bots’ or similar fraudulent techniques); software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and other services related to our business), provided such service providers and subcontractors have entered into written agreements with us and do not collect, use, or disclose the personal information for any purpose other than to perform such functions on our behalf, to provide services to us, or as otherwise required by law;

c)            to credit reference agencies to assist us with identity verification and credit reference checks;

d)            third parties who, in our reasonable judgment, are providing or seeking the information as your authorized or appointed legal agent;

e)            a person or entity, including our affiliates, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, financing, reorganization, or liquidation whereby we transfer, sell, or assign to such third party information concerning your relationship with us, including without limitation, personal information that you provide and other information concerning your relationship with us; and

f)             law enforcement, governmental or regulatory agencies, or other third parties in order to comply with applicable law, or where we believe such action is necessary in order to comply with applicable law, or to detect, protect, or defend us and/or other third parties against error, negligence, breach of contract, theft, fraud, or other illegal or harmful activity, to comply with our audit and security requirements, or to audit compliance with our corporate policies, procedures, legal, or contractual obligations.

 

10.          Will we transfer your personal information abroad?

Your personal information is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

 

11.          Public areas of our website

Information that you post on or through the public areas of our website or on social media platforms generally is accessible to, and may be collected and used by, others, and may result in unsolicited messages or other contact from others. You should not provide personal information about yourself in public (or interactive) areas of our websites or apps on social media platforms.

 

12.          Security

We take security seriously and take precautions to keep your personal information secure. We have put in place reasonable physical, technical, and organisational procedures to safeguard the information we collect. However, we have no control over the privacy of any communication while it is in transit to us. We therefore recommend that you not include confidential, proprietary, or sensitive information in any such communications.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at the contact details below. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If such a notification is appropriate, we will endeavour to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.

You are reminded that, in accordance with the Conditions of Use for this website and/or app, you are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any activity under your account and password. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you wish to cancel your account. We will not be responsible or liable for any loss or damage arising from your failure to comply with this obligation.

 

13.          Your rights

You have certain rights in relation to your personal information. These rights include the right to withdraw your consent to any processing of your personal information (where you had provided consent), object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or in certain cases receive a machine-readable copy of your personal information. You may also unsubscribe from any of our marketing communications at any time.

If you wish to exercise any of these rights you may contact us (using the contact details provided below). We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions.

You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.

 

14.          How long will we retain your personal information for?

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy and Cookie Notice unless a longer retention period is required or permitted by law. After this period it will be deleted or in some cases anonymised.

For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.

Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

 

15.          Interfaces with Third-Party Websites and Services

Our website may contain links, references, and content from other websites and services outside of our control. Please be aware that we have limited or no control over these websites and services and our Privacy and Cookie Notice does not apply to them. We encourage you to read the Privacy and Cookie Notices and Conditions of Use of any linked, referenced, or interfacing websites and services you visit or use.

This Privacy and Cookie Notice may be supplemented by additional legal requirements in jurisdictions where we conduct business as required. Nothing in this Privacy and Cookie Notice or otherwise will create, or add to, any right or claim (whether legal, equitable, or otherwise) that any individual or person may have at law or otherwise against the company or any third party, or any of their respective directors, officers, employees, agents, or representatives (collectively Vinum Limited), nor will the existence of this Privacy and Cookie Notice or its application impose or add to any obligations upon or create any liability for Vinum Limited that it does not already otherwise have under law.

 

16.          Contact Us

If you have any privacy-related questions, concerns or complaints, please contact: Vinum Ltd tas VinumTerra, Unit 1 The Gate Center, Great West Road, Brentford, TW8 9DD, United Kingdom or vt@vinumterra.co.uk.

 

© 2018 All rights reserved. Version 1.0 dated May, 2018.

"For the best choice of Italian wines and unbeatable service I would recommend VinumTerra. Their selection is excellent" Le Di-Vin, Wine Bar, Edinburgh

"We buy wine from VinumTerra because of the quality of the Italian selection and the fantastic service we receive. You're guaranteed a fast, flexible and efficient service and that makes us very happy" Restaurant Mark Greenaways, Edinburgh

"VinumTerra has been a key element of my wine education and has helped my company achieve the success it now enjoys. They supply great wines with a bespoke service: sourcing specific producers for our wine team, offering regular in-house tastings and organising business trips to the wineries that have been the highlight of my career in the wine world" ‎Enzo Cassini, Global Director Aman resorts